Approved sources
Admissions guides, academic policies, curriculum material, staff handbooks
AI Knowledge Base for Universities & Student ServicesWhat information does this student need?
iKB helps universities answer admissions, student-service and policy questions from approved material, keeping public and internal information separate.
The everyday problem
Why education teams need cited answers.
Universities and colleges answer the same admissions, fees and student-service questions every term, from handbooks and policies that change each intake. Students want quick answers at any hour, and staff want them to come from the official, current source. Public information and internal documents also need to stay apart.
Who uses it: Admissions and registry offices, student-service centres, faculty administrators and academic support staff.
Example questions
- “What are the entry requirements for this programme?”
- “Which policy covers deferring a semester?”
- “Where can a student find the latest fee schedule?”
Illustrations of what teams could test. Not customer data.
Example workflow
Test a real business question.
- 01
Answer an admissions or services question
Start with the material approved for the topic: admissions guides, academic policies, curriculum material, staff handbooks.
- 02
Create source-based learning material
Answer student-service and admissions questions. Use Tutor support and create source-based quizzes, mind maps and audio summaries. Search lecture transcripts and institutional policies.
- 03
Review relevant literature where Research is enabled
Separate public information from internal documents. Set access and AI rules for each topic.
Plan your evaluation
What to test with your team.
Common tasks
Answer student-service and admissions questions. Use Tutor support and create source-based quizzes, mind maps and audio summaries. Search lecture transcripts and institutional policies.
Access and human review
Separate public information from internal documents. Set access and AI rules for each topic.
What to test
Choose a real business question, approved source material and a reviewer. Test missing information, exceptions and access restrictions before expanding use.
These examples show possible evaluation tasks. They are not customer case studies, verified results or a guarantee of regulatory compliance.
Straight answers
Education questions, answered.
Can we keep internal documents away from students?
Yes. Each topic has its own sources and access rules, so a public student-help topic can use only approved public material while staff topics use internal handbooks.
Can iKB create learning material?
Yes. Studio can turn approved material into quizzes, mind maps and audio summaries, with saved versions for staff to review before sharing.
Test iKB on your team's questions.
Bring sample sources and clear requirements. Review the answers and controls before rollout.