Approved sources
Policy manuals, product terms, claims procedures, Shariah documentation
AI Knowledge Base for Banking & InsuranceWhich policy applies to this customer request?
iKB helps banking, insurance and risk teams search approved policies and claims procedures. Answers include source references for staff to check.
The everyday problem
Why financial services teams need cited answers.
Banks and insurers run on long policy manuals, product terms and claims procedures that change often. Front-line staff need the current rule fast, while risk and audit teams need to see which document an answer came from. When staff guess, or ask a colleague who remembers an older version, customers get mixed answers and the bank carries the risk.
Who uses it: Branch and contact-centre staff, claims and underwriting teams, risk, compliance and internal audit.
Example questions
- “Which documents are needed to process this type of claim?”
- “What does the current product terms sheet say about early settlement?”
- “Which policy section covers this customer complaint?”
Illustrations of what teams could test. Not customer data.
Example workflow
Test a real business question.
- 01
Check a policy or product term
Start with the material approved for the topic: policy manuals, product terms, claims procedures, Shariah documentation.
- 02
Compare approved operational figures
Find policy terms, claims procedures and Shariah documentation. Guide customer support and compare policy text with approved tables. Keep Decision Records for review.
- 03
Prepare a source-backed review
Set access by business role and keep the evidence behind each response. Staff remain responsible for decisions.
Plan your evaluation
What to test with your team.
Common tasks
Find policy terms, claims procedures and Shariah documentation. Guide customer support and compare policy text with approved tables. Keep Decision Records for review.
Access and human review
Set access by business role and keep the evidence behind each response. Staff remain responsible for decisions.
What to test
Choose a real business question, approved source material and a reviewer. Test missing information, exceptions and access restrictions before expanding use.
These examples show possible evaluation tasks. They are not customer case studies, verified results or a guarantee of regulatory compliance.
Straight answers
Financial services questions, answered.
Can iKB run inside our own data centre?
Yes. iKB can run on-premise or fully air-gapped with local AI models, so documents and answers stay on your infrastructure. Hosted models and external connectors are optional and reviewed separately.
Does iKB make credit or claims decisions?
No. iKB finds and explains the approved source material. Staff stay responsible for decisions, and a Decision Record keeps the sources and checks behind each answer for review.
Test iKB on your team's questions.
Bring sample sources and clear requirements. Review the answers and controls before rollout.